Política de reembolso
RETURN AND REFUND POLICY
STANDARD PRODUCTS
You have 14 calendar days from the date you receive your order to request a return of a standard, non-personalised product.
To exercise your right of withdrawal, contact us at info@naviradeck.com before returning the product.
Returned products should be complete and include their original packaging whenever reasonably possible. You may inspect the product as you would in a physical shop, but you may be responsible for any reduction in value caused by handling beyond what is necessary to establish its nature, characteristics and functionality.
Customers are responsible for the direct cost of returning standard products unless the product is defective, damaged or incorrect.
After contacting us, we will provide the return address and shipping instructions. Products returned without prior notification will not be accepted.
MADE-TO-ORDER AND PERSONALISED PRODUCTS
The right of withdrawal does not apply to products manufactured according to the customer’s specifications or clearly personalised.
This includes Deck-Kits, cushions and other products manufactured, cut or configured specifically for the customer’s boat, measurements, selected model or requested configuration.
Once production has started, these products cannot be cancelled or returned because the customer changes their mind or selects the wrong boat model, production year, version or configuration.
This exclusion does not affect your rights if the product is defective, damaged, incorrectly manufactured or does not correspond to the confirmed order.
INCORRECT BOAT INFORMATION
The customer is responsible for checking the boat model, production year, version and product configuration before placing the order.
If there is any uncertainty, please contact us at info@naviradeck.com before purchasing. We will help verify compatibility whenever reasonably possible.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order upon delivery and contact us as soon as possible if the product is damaged, defective or incorrect.
Send your order number, a description of the issue and clear photographs showing the product and its packaging. We will evaluate the case and, where applicable, arrange a repair, replacement, price reduction or refund in accordance with applicable consumer law.
Return shipping costs for accepted claims involving defective, damaged or incorrect products will be covered by Navira.
REFUNDS
Once the returned product has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method within 14 days of receiving your withdrawal request. We may withhold the refund until we have received the returned product or proof that it has been sent back.
For eligible withdrawals, the original standard delivery charge will be refunded. Additional costs resulting from choosing a more expensive delivery method will not be refunded.
Import duties, customs charges or taxes paid directly to authorities or third parties are not refundable by Navira.
EXCHANGES
The fastest way to obtain a different standard product is to return the eligible product and place a new order after the return has been accepted.
Made-to-order or personalised products cannot be exchanged unless they are defective, damaged, incorrect or do not correspond to the confirmed order.
CONTACT
Navira — Aura-X Marine SLU
Email: info@naviradeck.com